Last updated: October 18, 2026
30-day returns
You can return your feeder within 30 days of delivery for a full refund of the price you paid.
- Contact us first at shop@smarternewsnow.com with your order number. Please start every return with us, so your refund comes back to your original payment method.
- We email you a free prepaid return label within 1 business day.
- Pack the feeder with all its parts and drop it off with the carrier named on the label.
- We refund you within 2 business days of the carrier’s drop-off scan.
Damaged or not working on arrival
If the feeder arrives damaged or does not work, email us within 30 days of delivery with a short description or photo. We will arrange a replacement or a full refund, whichever you prefer, and you will not pay for return shipping.
Gifts
If the feeder was a gift, the recipient can contact us directly for a return. The refund goes to the original purchaser’s payment method.
Warranty
The feeder is made by VEVOR and was bought new for your order. We handle warranty claims with the maker on your behalf: contact us, describe the problem, and we will take it from there. Backyard Birdcam is an independent retailer and is not affiliated with or authorized by VEVOR.
Setup help
Most problems are Wi-Fi or app setup. Before returning it, you are welcome to email us; we are happy to help you get it running.